Document Profile System (DPS)

The Spandocs DPS is a document management process and system that offers flexibility in the way a biller manages customer communications. This system is designed to promote the fast efficient execution of document updates and changes across multiple document types and customer segments. It is comprised of relational tables that store production criteria, images, targeting rules, document attributes, and processing automation to convert an inbound data file into a targeted communication document.

The DPS can be integrated into your CIS billing system to handle individual file feeds and document types or set up to provide Automated File Splitting from a single source file.

• Flag initial bills for welcome content
• Flag past due balances to produce reminder notices
• Flag language preferences to produce content in your customers preferred language.

 

The Spandocs Document Profile System (DPS) empowers you to apply content wherever and whenever it is required. Billing transactions are mined on the fly to extract valuable criteria to deliver content that :

• Explains new charges or fees
• Advises customers of new services
• Warns of past due balances
• And provides answers to most commonly asked questions bombarding your call center