Updating your e-bill strategy

Although adoption for electronic statements and invoicing delivery is accelerating, the challenge still exists for attracting and converting those elusive customers that continue to hold on to their mail delivery preferences. This gap will persist until the benefits to those customer are more clearly demonstrated.

For an e-bill to become a mainstream consumer service, customers need a chance to experience it and see first hand how it offers convenience and improved engagement. This involves offering customers a complementary OmniDocs e-delivery invoice summary to test drive while still receiving paper bills.

A More Hands-on Approach to Adoption
The biggest motivator for consumers to try e-bills while they are still receiving paper bills is to establish a comfort level with all of the features and functionality. With the OmniDocs Engagement Platform you can offer plenty of that while you see activation rates triple.

What makes the OmniDocs e-delivery experience unique?

The OmniDocs engagement platform is a mobile first solution and is designed for your customers to interact on their mobile devices. It integrates B/OSS transaction data into an engagement landing page and simultaneously presents the same summary that appears on the printed invoice. When we combine this presentment with app-like navigation for payment options, cross promotional offers, and other calls to action, you’ll be able to engage with customers like you’ve never done before.

Delivery Options

Statement notifications that link back to engagement landing pages are delivered through e-mail or SMS delivery and offer the same effortless experience with either preference.